I ordered some stuff from the UK and got this got to put it in his container.
http://www.ebay.com.au/itm/FORD-ESCORT-MK1-TWIN-CAM-NEW-STEEL-GUARD-DRIVERS-SIDE-STOCK-NOW-/290700126730?pt=AU_Car_Parts_Accessories&hash=item43af13ea0a
 
Worked out cheaper. And he is eager to help.

I've ordered a couple of times this year and the only advice you get it when its in your mailbox.
 
I had an item that was on backorder and my email querying where the order was at (referring to order number) gave me a quick answer/status.
 
That said its pretty quick delivery (faster by Courier and allow few extra dails for mail)  - makes Aust post look a bit second hand.  

Anybody here ever send an email to Burton's and actually receive an answer?  I've written them several times over the past 6 months or so about orders I want to place (e.g. can they machine part X before shipping etc.), but have never once heard back.  As a result I still haven't placed that order, so calling them is my next course of action I guess.  I just find it odd that it is so hard to interest them in taking my money, especially when the UK economy isn't the best at the moment.  

Another freight option is Parcel Broker - www.parcelbroker.co.uk/smcka
They are pretty good with rates - about $80 for 6Kg dead weight.
I use them for all my freight, even from my main suppliers as they stick you with freight.
Basically you ask them to give you the weight and dimensions, you book it, pay for it and then email the con note to your supplier to stick on the box.
Simple, easy and cheap. Book it in on Thursday UK time and you'll have it normally by Monday as it travels over the weekend. It is actually DHL and you can track it live on DHL site.
 
 

Flighter
I have got responces from them - all but brief.

post edited by razzle308 - 2012/07/20 16:08:20

Most recently I wrote about the wrong parts they sent me as a result of what I think to be a mistake in their catalogue.  I did this thinking they'd want to check whether I was right about the catalog, and hence take action to prevent future customers having similar problems.  As was only about $15, I didn't even ask for a refund or replacement as such, although I did suggest a credit against my next order would be nice seeing I have much more to buy.  I also reminded them that I hadn't heard back regarding my earlier purchase enquiries.  The result?  No response to the 2 identical emails sent a week apart.  I guess they either have a really lousy email service, or they are happy with the level of business they currently have.  One day I might remember at the right time of day to call them about it, but I think in future I'll look at other suppliers too instead of just going straight to Burton.

It's not just Burtons either.  I sent off enquiries recently to 3 Irish companies, but only got one reply even though I was looking at potentially spending over €1,000.

I've never had an issue with Group4 or Gartrac...