EGO couriers- Missing/ stolen goods

Hi guys. 6 weeks ago I had something very unfortunate happen through Ego couriers. They lost my 1600 pinto cylinder head. I traded a 2L ported big valve head for it so the replacement cost is substantial. The head was dropped at Powers transport in East Bendigo and went missing from there. Powers admit they received it, then claim to have on-forwarded to Melbourne. It wasn't scanned in so no tracking. It took 3 weeks of effort to get help from Ego. This was achieved by making many phone calls (no response to emails) and not putting up with the apathetic bullsh!t we are all so used to nowadays. So I have a Qld rep who has been great and she keeps me up to date with it all. I don't have any expectations of getting it back. This could happen to anybody. This one stuff up has cost a hell of a lot more than what I would have saved by using their services vs Aust post. My feeling is that it was stolen. They are slowly checking CCTV footage as a last resort. I'll update the thread if anything changes.