Hi Peter.
It was a fairly simple affair. I rang them and placed the order over the phone using my credit card. I then sent a confirmation email to ensure the details of the order were correct as soon as i got off the phone. It was about a three week wait til the panels were in stock as one had to be made.
They got back to me with the airfreight cost once the order was complete as it is a fairly expensive postal item. Another couple of emails were exchanged and the panels arrived about 5 days later via courier. Once the panels were here, I sent them another email saying that all was good and thanking them for their help.
They were very helpful.